Terms of Service
These terms cover your use of Kept (jobs.lawnenvyaustralia.com) and this website (www.keptsoftware.com.au). By creating an account or using the app, you agree to them.
1. The service
Kept is quoting, job, scheduling, invoicing and basic tax software for lawn care and garden businesses. It's provided "as is" for your business's own operational use.
2. Plans, trials and billing
- Solo-tier accounts get a 3-month free trial with no card required. After the trial, continued use requires an active paid plan.
- Crew and Operation tier plans are billed at the rate current at the time, monthly or annually as agreed.
- Plans are flat-rate per business, not per user.
- We can change pricing going forward; existing customers will be given reasonable notice before a change takes effect on their account.
- An account with an unpaid or lapsed subscription may be suspended until it's resolved.
3. Your account and your password
This is the part worth reading carefully. Your business data is encrypted on your device with a key derived from your account password. We never store that password, and we have no way to decrypt your data without it. If you forget your password and don't have any device where the app is still logged in, your existing data cannot be recovered by us, or by anyone — this is a deliberate consequence of how the encryption works, not a limitation we can lift on request. Keeping your password somewhere safe is genuinely your responsibility, and losing it has real, permanent consequences.
You're responsible for keeping your login credentials confidential and for anything that happens under your account. Let us know promptly if you believe your account has been compromised.
4. Your data
You own the data you put into the app — your jobs, clients, quotes, invoices and everything else. We don't claim any ownership over it, and (per section 3) we can't read most of it even if we wanted to. You're responsible for the accuracy of what you enter, including anything that affects your own tax or GST obligations — the app's tax tools are a convenience, not professional tax advice, and you should check anything that matters with your own accountant.
5. Acceptable use
Use the app for genuine lawn, garden and related field-service business operations. Don't use it to store or process anything unlawful, don't attempt to access another business's data or bypass the app's security, and don't use the service in a way that disrupts it for other users.
6. Suspension and termination
We can suspend an account for non-payment, suspected misuse, or a genuine security concern. You can stop using the service and close your account at any time; deleting an account permanently removes its data, including the encrypted content, and cannot be undone.
7. No warranty, limitation of liability
The app is provided without warranty of any kind, express or implied. We work to keep it reliable and your data intact, but we don't guarantee the service will be uninterrupted or error-free. To the extent permitted by Australian law, we're not liable for indirect or consequential loss arising from your use of the app, including loss of data that results from a forgotten password (see section 3) or from a failure to keep your own backups where that matters to you. Nothing in these terms excludes rights you have under the Australian Consumer Law that can't lawfully be excluded.
8. Changes to these terms
We may update these terms from time to time. Material changes will be reflected by an updated date at the top of this page, and continuing to use the app after a change means you accept the update.
9. Governing law
These terms are governed by the laws of Queensland, Australia.
10. Contact
Questions about these terms — reach out via the "get in touch" form on the main site, or directly to whoever set up your account.